AUTHENTIC CISCO 820-605 EXAM QUESTIONS & ANSWERS

Authentic Cisco 820-605 Exam Questions & Answers

Authentic Cisco 820-605 Exam Questions & Answers

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Free PDF Cisco - 820-605 - Cisco Customer Success Manager Newest Exam Reference

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Cisco Customer Success Manager Sample Questions (Q50-Q55):

NEW QUESTION # 50
Which expense is an operating expense (OPEX)?

  • A. software
  • B. office improvements
  • C. payroll
  • D. computer equipment

Answer: A

Explanation:
Explanation/Reference:


NEW QUESTION # 51
Which item should the Customer Success Manager focus on to enable the adoption of a software solution?

  • A. current existing products that are being displaced by the solution
  • B. product use case that will achieve the desired outcome
  • C. current configuration guide of the product solution
  • D. KPI that will be improved by the new product solution

Answer: B

Explanation:
The Customer Success Manager should focus on the product use case that will achieve the desired outcome. This involves understanding how the software solution can be applied to enable the customer's specific business goals and providing guidance on how to leverage the product to meet those objectives


NEW QUESTION # 52
What is the purpose of capturing moments of success with a customer?

  • A. expanding the purchased solution
  • B. renewing the contract and subscription
  • C. validating deployment of the solution
  • D. recognizing the value of the engagement

Answer: D


NEW QUESTION # 53
Which action should a Customer Success Manager take to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?

  • A. Provide direct and in-depth technical expertise upon customer request.
  • B. Provide training content to address current and existing barriers.
  • C. Provide break-fix support for technical problems experienced or observed by the customer.
  • D. Provide a detailed cost structure for the management team.

Answer: B

Explanation:
When a customer moves from the Implement to the Use stage in the lifecycle, it is crucial for a Customer Success Manager to provide training content that addresses both current and existing barriers. This action ensures that the customer's team is equipped with the necessary knowledge and skills to effectively use the product, leading to better adoption and utilization1.


NEW QUESTION # 54
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.

Answer:

Explanation:


NEW QUESTION # 55
......

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